Question 1

How far in advance should I book?

Accepted Answer

You can book up to 6 months ahead and as little as 2 days before your party. We recommend booking at least one month before to make sure we have a system available. For December, book as soon as possible — we often sell out!

Question 2

Can I book for a certain date?

Accepted Answer

To check availability for a specific date, use our online booking form. If the date is available you’ll be able to complete your booking; if not, you’ll see a message letting you know.

Question 3

What payment methods do you accept?

Accepted Answer

We accept payments by American Express, Mastercard, and Visa.

Question 4

How do I know you’ll show up?

Accepted Answer

We’ve been in business since 2013 and have completed thousands of successful rentals. Feel free to check out all our Google reviews on our reviews page. If you still have questions, give us a call — we’re happy to chat!

Question 5

What is your cancellation policy?

Accepted Answer

If you cancel more than two weeks before your rental date: full refund less a 10% fee. Between two weeks and 48 hours before: 50% refund. Less than 48 hours before: no refund.

Question 6

Does the system need a WiFi connection?

Accepted Answer

Yes — it needs internet to stream songs and stay updated. Home Wi-Fi works great. If the venue has a captive portal login page, use a regular guest Wi-Fi or your phone’s hotspot instead.

Question 7

Can I listen to music from my phone?

Accepted Answer

Yes! When you’re not singing karaoke you can use your phone, tablet, or laptop to play music (Spotify, YouTube, Apple Music, etc.). All necessary cables and adapters are included.

Question 8

What do you need from me?

Accepted Answer

All we need is one or two electrical outlets! We’ll take care of the rest. If you have a TV or projector we’ll even connect our system to it. You don’t even need to be present for installation — as long as we know where to set up.

Question 9

How easy is it to use?

Accepted Answer

Super easy! You pick a song by filtering, searching, or browsing top songs, add it to the queue, and wait your turn. That’s it!

Question 10

Do I need a host? Can I book a host?

Accepted Answer

No host is required — the system is fully self-serve and guests manage the song queue themselves. We do not offer a hosting service.

Question 11

What if something goes wrong with the equipment?

Accepted Answer

Our team is available by phone throughout your rental. If there’s a technical issue we can’t resolve remotely, we’ll send a replacement as quickly as possible.

Question 12

What songs do you have?

Accepted Answer

We have over 67,000 songs from all years and genres. Browse the full catalogue on our website to see everything available.

Question 13

Can I add songs?

Accepted Answer

No — updating our systems is a lengthy process, so we only do it periodically. Check our current catalogue to see what’s available.

Question 14

How do I pick songs?

Accepted Answer

Use your own phone to filter by genre, search by title or artist, browse top songs, and add songs to the queue.

Question 15

What languages do you have?

Accepted Answer

Most of our songs are in English and French. We also have songs in Chinese, Filipino, Hebrew, Indian, Italian, Japanese, Korean, Russian, and Spanish.

Question 16

Do you deliver to my address?

Accepted Answer

To find out if we deliver to your address (and whether a delivery surcharge applies), enter your address on our booking form.

Question 17

My party is outside your delivery zone — can I still book?

Accepted Answer

Contact us! Depending on the distance, we may be able to arrange delivery for an additional fee, or discuss a self-pickup option.

Question 18

Can you arrive at a specific time?

Accepted Answer

We offer delivery windows: morning (between 10am and 1pm) or afternoon (1pm and 5pm). Our delivery driver will confirm the exact time the week of your party.

Question 19

Can I keep the system for more than one day?

Accepted Answer

Absolutely! Just select the additional days option on our booking form. Each extra day is $199.

Question 20

Can you deliver to a venue or event space?

Accepted Answer

Yes! We deliver to homes, offices, event halls, community centres, restaurants, and more. Just provide the venue address and any access instructions.

Karaoke Machine Rentals in Toronto — Book Your Party

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Sing Your Heart Out with 67,000+ Karaoke Hits